Frequently Asked Questions

Rasika Sync is a premium app-controlled couple wellness product designed for adult couples who want a private, discreet, and shared way to reconnect. It can be used nearby through Bluetooth or long-distance through WiFi app control.

Rasika Sync is designed for consenting adult couples aged 21+ who want a private and premium relationship wellness experience. It is especially useful for long-distance couples, busy couples, and couples who want a softer way to bring playfulness and connection back into the relationship.

No. Rasika Sync can be used when partners are together in the same room through Bluetooth, or when they are apart through WiFi. It is made for both nearby and long-distance connection.

Your order includes the Rasika Sync device, USB charging cable, premium storage pouch, setup guide, and discreet Rasika packaging.

Rasika Sync is made with smooth platinum-grade silicone for a soft, premium feel. For best comfort, use it with a water-based lubricant and follow the care guide included with your device.

Yes. Rasika Sync is designed to be waterproof and easy to clean. Always dry the product fully before storing it in the pouch.

Rasika Sync includes 15 vibration modes, along with app-based control so you or your partner can adjust the experience privately.

Rasika Sync offers up to 1.5 hours of runtime on a full charge, depending on the mode and intensity used.

Pair Rasika Sync with the app, connect your device, and control the mode or intensity from your phone. Your partner can also connect through the app for shared control.

Yes. Rasika Sync supports WiFi-based long-distance app control, so your partner can connect from another city when both of you are set up through the app.

Yes. Rasika Sync can be used nearby through Bluetooth. For long-distance control, WiFi/app connection is required.

Rasika Sync is designed to work with compatible iOS and Android devices through the app. Make sure your phone is updated and Bluetooth permissions are enabled during setup.

No. Charge the device, open the app, pair Rasika Sync, and follow the setup guide. Most customers can set it up in a few minutes.

Try these steps first:

• Charge Rasika Sync fully.
• Turn Bluetooth off and on again.
• Restart the app.
• Make sure app permissions are enabled.
• Keep the device close during initial pairing.

If it still does not connect, contact us at support@rasikawellness.com.

Yes. Every Rasika Wellness order is shipped in plain outer packaging with no loud product details outside. Inside, you receive the premium Rasika packaging.

No. The outside package is kept discreet and does not reveal private product details.

Delivery time may vary depending on your location, courier availability, and order volume. Please check the latest delivery information on our Shipping Policy page or contact support for help with your order.

You can track your order from the Track Order page. If your tracking link has not updated yet, please allow some time for the courier system to refresh.

Tracking updates can take time after dispatch. If your tracking has not moved for a while, email us with your order number at support@rasikawellness.com, and our team will check it for you.

If your order has not been shipped yet, we may be able to help. Email us as soon as possible with your order number and correct address. Once the order has been dispatched, address changes may not be possible.

Because Rasika Sync is a personal intimate wellness product, returns may be limited for hygiene and safety reasons. Please review our full Refund Policy for eligibility before placing your order.

Refund eligibility depends on your order status, product condition, and the reason for the request. Please check our Refund Policy, or email support with your order number so our team can guide you.

If your order has not been processed or shipped, cancellation may be possible. Email us immediately at support@rasikawellness.com with your order number. Once the order is shipped, cancellation may not be possible.

Please contact us within a reasonable time after delivery with your order number, photos/videos of the issue, and packaging details. Our team will review the case and help according to our policy.

If a refund is approved, the processing time depends on your payment provider or bank. Please refer to our Refund Policy for full details.

Yes. We keep your order experience discreet, from checkout to delivery. Packaging is plain on the outside, and support is handled privately.

Yes. Payments are processed through secure checkout systems. For more details about how information is handled, please read our Privacy Policy.

Rasika Sync is sold as a one-time product purchase unless clearly stated otherwise at checkout. There is no recurring subscription hidden in the product purchase.

Billing descriptors may depend on the payment processor and your bank. If you have a question about a charge, contact us at support@rasikawellness.com.

Customer information is handled according to our Privacy Policy. We use necessary order information to process payments, fulfill orders, provide support, and operate the store.

Clean Rasika Sync before and after use with gentle care, then dry it fully before storing. Follow the care instructions included in the setup guide.

Yes. For best comfort, use Rasika Sync with a water-based lubricant.

Dry Rasika Sync fully after cleaning and store it inside the premium pouch provided. Keep it in a clean, dry place away from extreme heat.

Rasika Sync is intended for consenting adults 21+. If you have health-related concerns, sensitivity concerns, or discomfort, stop use and seek appropriate professional guidance.