At Rasika Wellness, your privacy, comfort, and satisfaction matter to us. Every product is carefully checked, packed, and quality-tested before dispatch to ensure it reaches you safely and in proper working condition.

Due to the personal and intimate nature of our products, returns and refunds are only accepted under specific conditions mentioned below.

Return Policy

To request a return, please contact our support team within 48 hours of receiving your order.

You can email us at:

support@rasikawellness.com

Please include the following details in your return request:

• Order ID

• Registered phone number or email address

• Reason for return

• Clear photos of the product and packaging

• Unboxing video, if available

Once your request is reviewed and approved, our team will guide you through the next steps and arrange a reverse pickup wherever courier service is available.

Return Eligibility

A product may be eligible for return only if:

• The return request is raised within 48 hours of delivery

• The product is completely unused

• The product is unopened and sealed

• The product is in its original packaging

• All accessories, manuals, charging cable, warranty card, and packaging items are included

• The product is not damaged, tampered with, or used by the customer

Because our products are personal wellness products, we cannot accept returns if the item has been opened, used, partially used, damaged, or is not in its original condition.

Non-Returnable Items

Returns will not be accepted in the following cases:

• Product has been opened

• Product has been used or tried

• Product seal is broken

• Product packaging is damaged by the customer

• Product is missing accessories or original packaging

• Return request is raised after 48 hours of delivery

• Product is damaged due to misuse, mishandling, water damage, wrong charging adapter, or improper care

• Product was purchased during a final sale, clearance sale, or special non-returnable offer

Reverse Pickup & Courier Charges

If your return is approved, reverse pickup courier charges may be applicable.

For eligible returns, the refundable amount may be adjusted after deducting:

• Forward shipping charges, if applicable

• Reverse pickup courier charges

• COD charges, if applicable

• Gift wrapping charges, if applicable

• Handling charges, wherever applicable

If your location is not serviceable for reverse pickup, we may request you to ship the product back to our warehouse. In such cases, we may reimburse up to ₹250 towards shipping charges after receiving a valid courier receipt. Any amount above ₹250 will have to be covered by the customer.

Refund Policy

Once your returned product reaches our warehouse, it will go through a quality inspection.

Returns are usually received and inspected within 7–10 business days.

If the product passes inspection and meets our return conditions, the refund will be processed to your original payment method, after deducting applicable charges.

You may also choose to receive the refund as a Rasika Wellness store credit voucher or gift card, which can be used for future purchases.

Refund Timeline

Once the refund is approved and initiated, it usually takes 7–10 business days to reflect in your account.

The exact timeline may depend on your bank, payment provider, or payment method.

For COD orders, we may require your bank account details to process the refund.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order, only if the order has not been packed, shipped, or dispatched from our warehouse.

To request cancellation, please contact us immediately at:

support@rasikawellness.com

Once an order is packed or shipped, it cannot be cancelled.

If the Order Has Already Been Shipped

If your order has already been dispatched and you no longer want it, you can refuse to accept the parcel at the time of delivery.

Once the parcel is returned to our warehouse and passes inspection, we will process the refund after deducting applicable courier/RTO charges.

If the Parcel Has Been Accepted

If you have already accepted the parcel, you may still request a return only if the product is unopened, unused, sealed, and in its original packaging.

Return courier charges will apply in such cases.

Opened or used products cannot be returned due to hygiene and safety reasons.

Damaged or Tampered Package

If your package arrives damaged, tampered with, or in poor condition, please contact us within 24 hours of delivery.

Please share:

• Photos of the outer package

• Photos of the product

• Photo of the shipping label

• Unboxing video, if available

If you notice any signs of tampering before opening the package, please record a video before opening it. This helps us raise the issue with the courier partner and resolve it faster.

Warranty Policy

Rasika Wellness offers a 100-day warranty on eligible electronic wellness devices, starting from the date of purchase.

The warranty covers manufacturing defects or product malfunctions that occur under normal usage conditions.

If your product faces any issue during the warranty period, please contact us at:

support@rasikawellness.com

Please include:

• Order ID

• Registered phone number or email address

• Clear video showing the product issue

• Photo or video of the charging adapter used

• Photos of the product and accessories

Once our team reviews and verifies the issue, we will arrange a pickup where available and process a replacement.

Warranty Resolution

For approved warranty claims, Rasika Wellness may offer:

• Replacement of the same product

• Store credit or gift card if the same product is unavailable

Refunds are not provided for warranty claims. Warranty claims are resolved through replacement or store credit only.

Warranty Exclusions

Warranty will not apply in the following cases:

• Damage caused by misuse or mishandling

• Physical damage, breakage, dents, or cracks

• Damage caused by using the wrong charging adapter

• Water damage caused by improper use, unless the product is specifically marked waterproof

• Product opened, repaired, or modified by the customer or third party

• Damage caused by poor maintenance or improper storage

• Normal wear and tear

• Missing invoice or proof of purchase

• Warranty period has expired

Replacement Policy

If your warranty claim is approved, a replacement unit of the same product will be sent to your address.

Please note:

• Replacements are only available for the same product

• Exchanges for different products are not available

• The replacement product does not come with a fresh warranty period

• The warranty will continue from the original purchase date

Out-of-Warranty Products

If your product is outside the warranty period, please contact us at:

support@rasikawellness.com

Our team will guide you with the best available support options.

Orders Purchased from Third-Party Marketplaces

For products purchased through third-party marketplaces such as Amazon, Blinkit, Zepto, Swiggy, or any other external platform, refunds will not be processed by Rasika Wellness.

However, if the product has a valid warranty issue, we may offer a replacement or store credit as per our warranty policy.

For all third-party marketplace orders, a valid purchase invoice in PDF, PNG, or JPG format is mandatory. Warranty or replacement requests cannot be processed without a valid invoice.

Gift Card Purchases

If a product purchased using a gift card is returned or approved for warranty resolution, it will not be eligible for a cash refund.

In such cases, we may offer:

• Replacement of the same product

• Re-issued gift card for the eligible value

• Store credit for future purchases

Important Notes

• Return requests must be raised within 48 hours of delivery.

• Refunds are processed only after the returned product passes inspection.

• Opened or used products cannot be returned.

• Courier charges may be deducted from the refund amount.

• Warranty claims are resolved through replacement or store credit, not refunds.

• Rasika Wellness reserves the right to reject return, refund, or warranty requests if the product does not meet the required conditions.

For any return, refund, cancellation, or warranty support, please contact:

support@rasikawellness.com