Terms of service

OVERVIEW

Welcome to Rasika Wellness.

The terms “we”, “us”, and “our” refer to Rasika Wellness. Rasika Wellness operates this website and online store, including all related information, content, products, tools, and services offered through the website.

By visiting our website, browsing our store, purchasing from us, or using any part of our services, you agree to be bound by these Terms of Service, along with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.

Please read these Terms carefully before using our website or purchasing from Rasika Wellness. If you do not agree to these Terms, you should not access our website or use our services.

SECTION 1 — ELIGIBILITY AND AGE REQUIREMENT

By using this website or purchasing from Rasika Wellness, you confirm that you are at least the age of majority in your country, state, or province of residence.

Rasika Wellness products are intended for responsible adult use only. You must not purchase or use our products if you are not legally permitted to do so in your location.

By placing an order, you confirm that:
- You are legally allowed to purchase the product.
- The product is for your own personal use.
- You will use the product responsibly, privately, safely, and in accordance with all applicable laws.

SECTION 2 — ACCOUNT AND CUSTOMER INFORMATION

To purchase from Rasika Wellness, you may be required to provide information such as your name, email address, phone number, billing address, shipping address, and payment details.

You agree that all information you provide is accurate, complete, and current. You are responsible for updating your information if it changes.

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

SECTION 3 — OUR PRODUCTS

Rasika Wellness offers intimate wellness products designed for private, responsible adult use.

We make every effort to display our products, descriptions, images, colors, specifications, and features as accurately as possible. However, product appearance may vary slightly due to screen settings, lighting, photography, manufacturing updates, or supplier changes.

Product descriptions, features, prices, availability, and packaging may be updated at any time without prior notice.

Rasika Wellness does not guarantee that the appearance, packaging, or performance of a product will exactly match every image, render, or description shown on the website.

SECTION 4 — INTIMATE WELLNESS PRODUCT USE

Our products are designed for personal wellness and private use.

You agree to use any Rasika Wellness product safely, responsibly, and only as intended. You should carefully read any included product instructions, setup guides, safety warnings, and care instructions before use.

Rasika Wellness products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical condition, injury, pregnancy-related concern, sensitivity, allergy, implanted medical device, or any health concern, consult a qualified healthcare professional before using the product.

You are solely responsible for how you use the product after purchase.

SECTION 5 — APP CONTROL AND DEVICE COMPATIBILITY

Some Rasika Wellness products may use mobile app control, Bluetooth, WiFi, or other connectivity features.

We aim to provide accurate information about app compatibility, supported devices, and product features. However, app performance may vary depending on your phone model, operating system, internet connection, Bluetooth settings, app version, and other technical factors.

Rasika Wellness is not responsible for issues caused by:
- Incompatible devices
- Outdated operating systems
- Poor internet or Bluetooth connectivity
- Third-party app store changes
- User setup errors
- Restrictions caused by mobile device settings

SECTION 6 — ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase from Rasika Wellness.

Your order is not accepted until we confirm acceptance and process your payment. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

We may contact you if there is an issue with your order, payment, billing information, shipping details, stock availability, or product availability.

Please review your order carefully before placing it. Once an order is confirmed, packed, or dispatched, we may not be able to cancel or modify it.

SECTION 7 — PRICING, PAYMENT, AND BILLING

All prices listed on our website are subject to change without notice.

The final price charged for your order will be shown at checkout and in your order confirmation. Unless clearly stated otherwise, prices may not include shipping fees, taxes, customs duties, payment processing charges, or other additional costs.

You agree to provide complete and accurate billing and payment information. By placing an order, you confirm that you are authorized to use the selected payment method.

If a payment is declined, reversed, disputed, flagged, or suspected to be fraudulent, we reserve the right to cancel or hold the order until the issue is resolved.

SECTION 8 — SHIPPING AND DELIVERY

We aim to ship orders within the estimated timelines mentioned on our website or during checkout.

Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier issues, weather, customs, supply chain delays, public holidays, incorrect addresses, payment verification, or events outside our control.

Rasika Wellness is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, or circumstances beyond our control.

Once the order has been handed over to the shipping carrier, risk of loss may pass to the customer, subject to applicable law and our shipping policy.

SECTION 9 — DISCREET PACKAGING

Rasika Wellness values customer privacy.

Where possible, orders are shipped in discreet outer packaging. However, courier labels, customs declarations, delivery requirements, or payment records may still contain necessary shipping or business information.

We do not guarantee that every shipping, customs, billing, or courier-related document will be completely anonymous.

SECTION 10 — RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, replacements, and exchanges are handled according to our Refund Policy.

Due to the personal and intimate nature of our products, certain items may not be eligible for return once opened, used, damaged, tampered with, or removed from sealed packaging, except where required by law or covered under our policy.

If your product arrives damaged, defective, or incorrect, contact us within the timeframe mentioned in our Refund Policy with your order details, photos, and any required proof.

SECTION 11 — PRODUCT CARE AND HYGIENE

You are responsible for cleaning, storing, charging, and maintaining your product according to the product instructions.

For hygiene and safety reasons, do not share personal wellness products unless suitable cleaning and safety precautions are followed.

Use only compatible accessories, charging cables, lubricants, or cleaning methods as recommended. Rasika Wellness is not responsible for damage caused by misuse, improper cleaning, incompatible lubricants, unauthorized chargers, water exposure beyond stated limits, or failure to follow product care instructions.

SECTION 12 — INTELLECTUAL PROPERTY

All content on the Rasika Wellness website, including text, images, graphics, product names, brand names, logos, designs, videos, icons, layouts, and other materials, is owned by Rasika Wellness or used with permission.

You may not copy, reproduce, distribute, modify, publish, sell, or use any part of our website, branding, product content, or materials without our prior written permission.

The names “Rasika Wellness” and “Rasika Sync”, along with associated logos, designs, and brand elements, are the property of Rasika Wellness.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links, integrations, apps, payment gateways, shipping providers, review platforms, or other third-party services.

We are not responsible for the content, policies, accuracy, practices, availability, or performance of any third-party website, app, platform, payment gateway, courier, or service.

Your use of third-party services may be subject to their own terms and policies.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

Rasika Wellness is powered by Shopify, which enables us to provide our online store and related services.

Any purchases made through our store are made directly with Rasika Wellness. Shopify is not responsible for any aspect of the sale, product, delivery, support, injury, damage, refund, dispute, or loss related to your purchase from Rasika Wellness.

By using our website, you acknowledge and agree that Shopify is not responsible for any transaction between you and Rasika Wellness.

SECTION 15 — PRIVACY

Your use of our website and services is also governed by our Privacy Policy.

By using our website or placing an order, you agree that your personal information may be collected, used, processed, and shared as described in our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process certain personal information in order to provide ecommerce services.

SECTION 16 — FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit reviews, testimonials, comments, photos, videos, feedback, suggestions, or other content to Rasika Wellness, you grant us permission to use, reproduce, edit, publish, display, and distribute that content for business, marketing, website, product improvement, and promotional purposes.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.

We may remove or refuse to publish any content that we consider inappropriate, false, unlawful, offensive, misleading, or harmful.

SECTION 17 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccurate information, pricing errors, product availability errors, shipping errors, or omissions.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

We also reserve the right to cancel or update an order if any information on the website or order confirmation is inaccurate.

SECTION 18 — PROHIBITED USES

You may not use our website, products, or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You agree not to:
- Violate any law or regulation
- Misuse our products
- Infringe our intellectual property rights
- Harass, abuse, threaten, or harm others
- Submit false or misleading information
- Upload viruses, malware, or harmful code
- Attempt to hack, scrape, copy, or interfere with the website
- Use automated tools to access, copy, or exploit our website
- Resell our products without permission
- Use our products or content in a way that damages Rasika Wellness

We reserve the right to restrict, suspend, or terminate access to our services if we believe these Terms have been violated.

SECTION 19 — DISCLAIMER OF WARRANTIES

Our website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

To the fullest extent permitted by law, Rasika Wellness does not guarantee that:
- The website will always be available or error-free
- Product descriptions will be completely free from error
- Product use will meet every expectation
- App-based features will work on every device or network
- Delivery timelines will always be met

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Rasika Wellness, its owners, employees, partners, suppliers, service providers, affiliates, and representatives will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

This includes, but is not limited to, loss of profits, loss of data, product misuse, delivery delays, app compatibility issues, technical errors, or dissatisfaction with product experience.

Our total liability for any claim related to an order will not exceed the amount paid by you for that specific order, unless otherwise required by law.

SECTION 21 — INDEMNIFICATION

You agree to indemnify and hold harmless Rasika Wellness, its owners, employees, partners, suppliers, service providers, and affiliates from any claim, loss, damage, liability, cost, or expense arising from:
- Your breach of these Terms
- Your misuse of our website or products
- Your violation of any law
- Your violation of any third-party rights
- Any inaccurate information provided by you

SECTION 22 — TERMINATION

We may suspend or terminate your access to our website, account, or services at any time if we believe you have violated these Terms or used our services improperly.

The sections relating to intellectual property, privacy, liability, indemnification, prohibited use, and any other provisions that should reasonably survive termination will continue to apply.

SECTION 23 — GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction where Rasika Wellness is registered or headquartered, unless otherwise required by applicable consumer protection laws.

Any disputes will be handled in the courts or dispute resolution forum applicable to that jurisdiction.

SECTION 24 — CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page. Your continued use of our website or services after changes are posted means you accept the updated Terms.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service can be sent to us at:

Rasika Wellness
Email: rasikawellness@gmail.com
Trademark Name: Rasika Wellness